Women's Housing | Forms, Policies & Factsheets

Women's Housing | Forms, Policies & Factsheets Women's Housing | Forms, Policies & Factsheets

Home Renters Dashboard Forms, Policies & Factsheets

Complaints and Appeals Form

Submit a formal complaint about service you’ve received or appeal a decision by WHL

Pet Permission Form 

Apply for permission to keep a pet at your rented premises

Modification Request Form

Apply for permission to make a modification to a WHL property

Transfer Application Form

Apply to be considered for an internal transfer into another property managed by WHL

End of Tenancy Form

Notify WHL when you are choosing to end your tenancy

Allocations Policy

How Women’s Housing Ltd allocates properties applicants

Antisocial or Dangerous Behaviour Policy

How WHL prevents and responds to antisocial or dangerous behaviour

Assignment Policy

Process for when a household member might take over the lease if the head renter passes away

Arrears Policy

How WHL prevents and responds to rent arrears under the Residential Tenancies Act 1997

Bond Management Policy 

How WHL manages bonds

How WHL utilise CCTV in properties to manage safety

Child Safety Policy

How WHL maintains child safe standards

Client Records Policy

How WHL creates and stores client records to remain professional, accurate and protect privacy of renters

Complaints and Appeals Policy

Your rights, obligations and the process of making a formal complaint about WHL’s service

Customer Service Charter

What you can expect when dealing with WHL

Emergency Accommodation Policy 

Outlines situations and process for when a renter may require temporary accommodation due to external factors

Ending Tenancies Policy

Circumstances and procedures for when tenancies may be ended by WHL

Family Violence Policy

How WHL responds to family violence as a rental provider

Goods Left Behind Policy

How WHL manages goods left in a property after a renter has vacated or been evicted

Hoarding and Squalor Policy 

How WHL manages properties that are subject to hoarding and squalor and how renters are supported in such situations

Inspections Policy

How WHL completes inspections in line with the Residential Tenancies Act 1997

Key Allocation Policy

How WHL allocates keys to renters

How WHL manage requests for pets at properties

Relocations Policy

Circumstances and procedure for when WHL may need to relocate renters internally or externally due to external factors

Renter Charges Policy

How WHL recoups non-rent debts, such as maintenance costs

Renter Damage Policy

How WHL responds to property damage by renters

Renters Rights and Participation Policy 

Outlines the rights renters have to engage with WHL about issues that impact them

Rent Setting and Review Policy

How WHL set and review rents in line with Residential Tenancies Act 1997 and community housing guidelines

Squatting & Sub-letting Policy

Rules and obligations for renters with unauthorised occupants living at the property

Temporary Absence & Rental Hardship Policy

Outlines the steps WHL take when a renter falls into hardship when paying rent or may need to be absent from the property for reasons outside of their control

Transfers Policy

How WHL manage internal transfer requests from renters

Mould Identification and Treatment

Balconies and Communal Spaces

Rental Hardship

Pets in Rental Properties

Vacating your Rental the Right Way

Keeping a Safe & Healthy Home

Community Housing

chp

Power Housing Australia

Power Housing

tgv